NTMY Support

Help with recording, notes, accounts, purchases, and subscriptions.

Ask NTMY support

Tell us what happened and we will help you troubleshoot it.

Email support

support@ntmyapp.com

Include your platform, app version, and what happened. Never send recordings, transcripts, passwords, payment details, verification codes, cloud sign-in links, or access tokens.

Recording and notes

If recording or note processing fails, check microphone and system-audio permissions, keep NTMY open while processing, then retry. Email support if the issue continues.

Importing audio

If your app version offers cloud import, choose Google Drive or OneDrive from Import. Sign in and select one audio file in the browser; no provider app is needed. Return to NTMY and review its duration and mode before generating insights. Import sessions expire after 15 minutes; start again if your session expires. Minutes are charged after processing completes and a note is saved, including a transcript-only note if insights could not be generated. Your original file stays unchanged.

Purchases and subscriptions

App Store subscriptions are managed through your Apple Account. Manage Apple subscriptions. Direct-download Mac and Windows subscriptions are managed from NTMY Settings using Manage subscription...

Account and privacy

Review the Privacy Policy, read the Terms of Use, or follow the steps to delete your account.

NTMY is operated by VocabTech Oy, Finland.